Returns and exchanges
Return Policy
Gobik offers 30 Days Free Returns on eligible items. Please review the return conditions below and contact our customer service team before sending any item back.
Return Overview
To help your return move smoothly, all return requests must begin with customer service. Returns sent without contacting customer service first may not be accepted.
Return Window
Eligible items may be returned within 30 days under our 30 Days Free Returns service.
Return Shipping Cost
For eligible returns approved through our customer service process, the return shipping cost is free.
Refund Timing
Refunds are processed within 3–15 days after the returned item is received and inspected.
Return Eligibility
To qualify for a return, the item must meet the return conditions below. Gobik may decline a return if the item does not meet these requirements.
| Return Requirement | Policy |
|---|---|
| Return window | The return request must be made within 30 days. |
| Item condition | The item must be unused, unworn, unwashed, unaltered, and in its original condition. |
| Packaging and tags | Original tags, labels, packaging, and included accessories should be returned with the item when applicable. |
| Return approval | Customers must contact customer service first to receive return instructions and return details. |
| Unauthorized returns | Returns sent without contacting customer service first may not be accepted. |
Item Condition
Returned items must be in a condition suitable for review. Please keep the product clean, protected, and complete until your return request has been processed.
- Items should not show signs of wear, washing, use, alteration, odor, stains, or damage caused after delivery.
- All original tags, labels, and packaging should be included when applicable.
- Items should be packed securely to help prevent damage during return transit.
Non-Returnable Items
Some items may not be eligible for return. This helps keep the return process fair, clear, and consistent.
- Items returned after the 30-day return window.
- Items that have been worn, washed, used, altered, or damaged after delivery.
- Items missing original tags, labels, packaging, or included accessories when applicable.
- Items marked as final sale, non-returnable, or clearance final sale on the product page or at checkout.
- Returns sent without contacting customer service first.
How to Start a Return
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
- Include your order number and the email address used at checkout.
- Tell us which item you would like to return and why.
- Include photos if your return is related to damage, a wrong item, or a product issue.
- Wait for return instructions before sending the item back.
Do not send any return to a fixed address without instructions from customer service. Returns sent without contacting customer service first may not be accepted.
Return Shipping Cost
Gobik offers 30 Days Free Returns for eligible returns that are started through our customer service process. Once your return request is reviewed, customer service will provide the correct return instructions and return details.
Return shipping may not be covered for unauthorized returns, ineligible items, returns sent without instructions, or items that do not meet the return conditions.
Refund Process
After your returned item is received and inspected, Gobik will review whether it meets the return requirements. If approved, the refund will be processed within 3–15 days after the returned item is received and inspected.
- Refunds are issued to the original payment method when possible.
- Your bank, card provider, or payment service may need additional time to post the refund to your account.
- If the item does not meet the return requirements, the return may be declined.
Exchanges
If you need a different size, color, or item, contact Gobik support before sending anything back. Our team will review your request and provide the next available instructions.
Exchange availability may depend on current stock. If an exchange is not available, customer service may guide you through the return process instead.
Damaged or Wrong Items
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at [email protected].
- Include your order number.
- Describe the issue clearly.
- Attach photos of the item, packaging, label, and any visible damage or error.
- Do not return the item until customer service provides instructions.
Final Sale Rules
Items marked as final sale, non-returnable, or clearance final sale are not eligible for return unless required by applicable law or unless the item arrives damaged, defective, or incorrect.
Please review the product page and checkout details before purchasing any item marked final sale.
Need return help?
Contact Gobik Support
For return instructions, exchange help, damaged item support, wrong item questions, or refund updates, email Gobik at [email protected]. Please include your order number so our customer service team can assist you more efficiently.
