Information We Collect

Gobik collects information that helps us operate the store, process orders, provide customer support, improve the shopping experience, and communicate with customers.

How We Use Information

Gobik uses customer and website information to run the online store, fulfill orders, communicate with customers, and maintain a secure shopping experience.

• To process, confirm, ship, and manage orders.
• To provide customer support for orders, shipping, returns, exchanges, product questions, and account help.
• To send service-related messages such as order confirmations, shipping updates, account notices, and support responses.
• To operate, test, protect, and improve the website and checkout experience.
• To review website activity, store performance, and customer interactions through cookies and analytics tracking.
• To send marketing emails when you subscribe or otherwise opt in.
• To help detect, prevent, and respond to fraud, security issues, misuse, or policy violations.

Order Processing

When you place an order with Gobik, we use the information you provide to review the order, process payment, prepare items, arrange delivery, send order updates, and handle any related customer service request.

Order information may also be used to manage returns, exchanges, refunds, delivery issues, damaged or wrong items, and other post-purchase support needs.

Payment Information

Gobik uses PayPal, Stripe, and credit card payment options for checkout. Payment information may be collected and processed by the selected payment provider to authorize, complete, refund, or review a transaction.

Please do not send full credit card numbers, payment passwords, or sensitive payment credentials by email. If payment support is needed, contact us with your order number and a brief description of the issue.

Email Marketing

If you subscribe to Gobik marketing emails, we may use your email address and related engagement information to send product updates, store news, promotions, and other marketing messages.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at [email protected].

Unsubscribing from marketing emails does not stop important service messages related to orders, returns, shipping, payments, account activity, or customer support.

Service Providers

Gobik may share information with service providers that help us operate the website, process payments, fulfill orders, manage delivery, support customers, host store technology, analyze website activity, or send approved communications.

• Payment providers, including PayPal, Stripe, and credit card payment processors.
• Order processing, fulfillment, shipping, and delivery support providers.
• Website hosting, store platform, security, and technical support providers.
• Customer service, email communication, analytics, and marketing support providers.
• Professional or compliance-related service providers when needed for store operations.

Service providers are expected to use customer information only as needed to provide services to Gobik or as otherwise permitted by applicable requirements.

Data Security

Gobik uses reasonable safeguards designed to help protect customer information against unauthorized access, misuse, loss, alteration, or disclosure. No website, checkout, email, or online transmission can be guaranteed to be completely secure.

Customers should also protect their account login details, use secure networks when shopping, and avoid sending sensitive payment information by email.

Data Retention

Gobik keeps information for as long as reasonably needed to provide store services, process orders, manage returns and exchanges, respond to customer support requests, maintain records, detect misuse, resolve disputes, and meet operational needs.

When information is no longer needed, Gobik may delete, anonymize, or retain it only as appropriate for legitimate business, security, recordkeeping, or compliance purposes.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to the personal information Gobik holds about you. These rights may include the ability to request access, correction, deletion, restriction, portability, or objection to certain uses of your information.

• To request access to information associated with your order or account.
• To ask us to correct inaccurate or incomplete customer information.
• To request deletion of certain information when available and appropriate.
• To opt out of marketing emails at any time.
• To ask questions about how your information is used.

To submit a privacy request, contact Gobik at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

The Gobik online store is intended for customers who can make purchases and use online store services responsibly. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to Gobik, contact us so we can review the request and take appropriate steps.

International Users

Gobik may process, store, or transfer information in locations outside your country or region as part of operating the online store, processing payments, fulfilling orders, providing support, and using service providers.

Privacy protections and requirements may vary by location, but Gobik handles customer information according to this Privacy Policy and the store services being provided.

Policy Updates

Gobik may update this Privacy Policy from time to time to reflect store changes, operational updates, technology changes, service provider updates, or privacy practice changes.

When the policy is updated, the “Last updated” date near the top of this page will be revised. Continued use of the Gobik website after an update means the updated policy applies to your use of the store.